Alteration, Return, and Refund

At Baron Boutique, every garment is handcrafted to your individual measurements. Our policies are designed to ensure you are completely satisfied with your purchase while being fair and transparent about the nature of bespoke tailoring.

1. Custom-Made Garments

Because every garment is made exclusively to your specifications; your measurements, chosen fabric, and style preferences; custom-made items cannot be returned or refunded on the basis of a change of mind. A custom suit has no resale value once made, and production involves significant material and labor investment.

If there is any issue with the fit or quality of your garment, we will always work with you to make it right through our alteration and remake services described below.

2. Order Cancellations

You may cancel your order free of charge within 24 hours of placing it. After this window, production may have already begun, and the following applies:

• Cancellations made after 24 hours but before the test garment is dispatched may be subject to a partial charge to cover materials already used.
• Orders cannot be cancelled once the test garment has been shipped, as the final garment will already be in production.

To request a cancellation, please email customerservice@baronboutique.com with your order number as soon as possible.

3. Returns — Non-Tailored Products & Accessories

Our standard return policy applies to all non-tailored products including scarves, ties, pocket squares, and other accessories.

• Return window: Within 30 days of delivery.
• Condition: Items must be in their original, unworn, and unaltered condition.
• Method: By mail. Email customerservice@baronboutique.com with your order number to begin the process.
• Return shipping cost: The customer is responsible for return shipping unless the return is due to an error on our part.
• Refund: Full refund to your original payment method within 14 days of us receiving the returned item.

Holiday Return Extension

Orders placed between November 1st and December 31st may be returned up to January 31st of the following year.

4. Damaged or Defective Items

If your item arrives damaged or with a fabrication defect, please notify us within 7 days of delivery by emailing customerservice@baronboutique.com with your order number and photos of the issue.

In these cases, you may choose either a full refund or a replacement garment at no cost to you. We will also cover the return shipping.

5. Try-On (Test) Garment Service

We offer a complimentary try-on garment service to help perfect the fit and measurements of your final garment before it is made. Shipping for both the test garment and the final garment is included in the flat-rate shipping fee.

You are not required to return the test garment. Please visit our How It Works page for a full explanation of the ordering process.

6. Alterations

Local Tailor Reimbursement

If your final garment requires minor fit adjustments, you are welcome to visit a local tailor. We offer reimbursement for the cost of local alterations up to the following amounts:

To claim reimbursement, please submit the completed Alterations Form along with your tailor’s receipt to customerservice@baronboutique.com.

Please note: garments that have been altered locally are exempt from the ‘unaltered condition’ requirement for alteration reimbursement claims, but are not eligible for return or refund.

Free Alterations for Body Changes

We offer free alterations year after year if your body measurements change over time. Standard shipping charges will apply for sending the garment back and forth.

If your local tailor is unable to achieve the fit you need, please send us photos of yourself wearing the garment and we will advise on the best course of action.

7. Customs & Import Duties

Whether or not a customs charge is applied can vary significantly; many shipments to the same destination are cleared without any duty, while others may be assessed a charge. This inconsistency is determined entirely by local customs authorities and is not something we can predict or influence.

We strongly recommend checking the import duty regulations applicable in your country before placing your order.

8. Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method within 14 days. You will be notified by email once your refund has been issued.

Return shipping charges are refunded only when a return is the result of an error or defect on our part.

Customs and import duty charges paid to couriers or customs authorities are non-refundable by Baron Boutique.

9. Questions & Contact

For any questions about this policy, please contact our customer service team:

• Email: customerservice@baronboutique.com
• Website: baronboutique.com/contact-baron

We are committed to resolving any issue fairly and promptly. Baron Boutique has been crafting bespoke garments since 2000, and your satisfaction is at the heart of everything we do.